Is there a cost to use the “Make a Report” button?
No, the Make a Report button is offered free of charge to those making a report of any type.
Can I be referred to someone for mental health support during the complaint process?
Yes, of course! Please see resources available on the CAS website and also the Canadian Centre for Mental Health & Sport .
I am not sure if I want to make an official report, is there someone independent from CAS who I can talk to about my options?
Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Samantha Heron at [email protected] to discuss your situation. You may also request a phone call conversation.
Is my information safe and confidential?
Yes, reports can be made anonymously and the system is 100% confidential. When a report is filed, the author is invited to create a log in password to enable them to re-access their own report. Only the appropriate Triage Officer [...]
What are the benefits of an online reporting mechanism?
Anonymity of the author of a report if desired CONFIDENTIALITY Information security Centralization of various subjects within one report mechanism The reporting mechanism is available 24/7 online or by telephone at 1 866-921-6714 Communication with the author of the report through [...]
How does it work?
Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 2 business days (for conduct related issues). [...]
What is the purpose of the button?
The button provides immediate access to a third-party and confidential service whose goal is to: Provide a standard reporting tool for authors to capture written information in a consistent manner Protect the athletes, coaches, officials, staff, and volunteers and the organization [...]
What does the “Make a Report” button do?
The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Integrity Counts, which forwards the reports to an independent Triage Officer.