REPORTING AND RESOLUTION FRAMEWORK2024-03-01T09:09:19-05:00

SAFE SPORT

REPORTING AND RESOLUTION FRAMEWORK

Do you want to make a confidential report about misconduct of any type, or pass along some general feedback to your Provincial organization or CAS?

First, you must select which reporting mechanism to use.

  • For a maltreatment complaint as defined in the UCCMS where the respondent is a UCCMS participant (includes: athletes, coaches, support staff, international judges and CAS Board members who are directly involved with delivery of National Team programming) please refer to the Office of the Integrity Commissioner via the Abuse-Free-Sport complaint portal  and/or the Canadian Sport Helpline . You can access the Office of the Sport Integrity Commissionner complaint form directly through this link .
  • For all other cases, please use the Make a Report mechanism below.

Clicking on the Make a Report button allows you to send information to your organization’s external, independent Triage Officer through the bilingual, third-party complaint/feedback intake process managed by Integrity Counts of West Vancouver, BC.

For more information, please check out the FAQs below about Integrity Counts and the Make a Report Process.

If you’d like to gain a more in-depth understanding about this process, we invite you to read the policies contained within the CAS Safe and Welcoming Sport Policy Suite.

If you want to talk to the CAS Independent Complaint Assessor / Triage Officer Samantha Heron directly first, she can be reached by emailing [email protected].

If you are ready to complete the online form, click on the button to start the report process.

MAKE A REPORT FAQs

What does the “Make a Report” button do?2023-06-20T15:45:21-04:00

The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Integrity Counts, which forwards the reports to an independent Triage Officer.

What is the purpose of the button?2022-01-28T10:11:10-05:00

The button provides immediate access to a third-party and confidential service whose goal is to:

  • Provide a standard reporting tool for authors to capture written information in a consistent manner
  • Protect the athletes, coaches, officials, staff, and volunteers and the organization by enforcing the CAS safe and welcoming sport policy suite
  • Allow the organization to identify and address problematic situations or unacceptable behaviors when they happen;
  • Allow the organization to take care of an emerging problem and to be proactive in its resolution;
  • Support the commitment to safe and welcoming sport and increase the confidence of the public and families.
How does it work?2024-03-01T09:08:29-05:00

Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 2 business days (for conduct related issues).  Reports identified by the writer as general feedback are sent to the relevant organization for follow up – in most cases in 5 business days.

Reports can be filed 24/7 online.

What are the benefits of an online reporting mechanism?2024-03-01T09:07:57-05:00
  • Anonymity of the author of a report if desired
  • CONFIDENTIALITY
  • Information security
  • Centralization of various subjects within one report mechanism
  • The reporting mechanism is available 24/7 online
  • Communication with the author of the report through Integrity Counts is possible even if the reports are anonymous
Is my information safe and confidential?2023-06-20T16:03:05-04:00

Yes, reports can be made anonymously and the system is 100% confidential.  When a report is filed, the author is invited to create a log in password to enable them to re-access their own report.  Only the appropriate Triage Officer will have access to the details and will communicate through the system with the report author.

The landing page for the system is below – when you press the “Make a Report” button, this is what you will see:

I am not sure if I want to make an official report, is there someone independent from CAS who I can talk to about my options?2023-06-20T16:06:05-04:00

Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Samantha Heron at [email protected] to discuss your situation.

You may also request a phone call conversation.

Can I be referred to someone for mental health support during the complaint process?2022-01-28T11:01:05-05:00

Yes, of course!

Please see resources available on the CAS website and also the Canadian Centre for Mental Health & Sport .

Is there a cost to use the “Make a Report” button?2022-01-28T11:04:30-05:00

No, the Make a Report button is offered free of charge to those making a report of any type.

INDEPENDENT COMPLAINT ASSESSOR/ TRIAGE OFFICER

Samantha Heron

Samantha Heron is a National Independent Complaint assessor/ Triage Officer who counts Canada Artistic Swimming among her National Sport Organization clients. Samantha fills the role of an external, third-party agent who will guide you through the complaints process outlined in the CAS Discipline and Complaints Policy and Procedure and/or explore other options. Samantha is the Independent Complaint Assessor/ Triage Officer who reviews misconduct reports at the National level submitted above through the Make a Report button with Integrity Counts.

The Independent Complaint Assessor/ Triage Officer is empowered to launch appropriate investigations based on evidence or a situation reported as per the CAS Safe and Welcoming Sport Policy Suite.  Your contact with the Independent Complaint Assessor/Triage Officer is confidential, subject to certain legal requirements. The independent Complaint Assessor/ Triage Officer is a certified workplace harassment investigator.

Some provincial organizations have their own Triage Officer to perform the role that Samantha Heron executes for national level issues.  In those cases, reports will be directed to the provincial triage officer directly through the Integrity Counts system.

Please refer to the Canada Artistic Swimming Discipline and Complaints Policy and Procedure for specific guidance on the process of making a complaint.

Please note that as of December 31, 2022, some changes will be made to the Complaint Process below as Canada Artistic Swimming joins the Abuse-Free Sport program through the Office of the Sport Integrity Commissionner (OSIC).

Starting on January 1, 2023, complainants will need to make sure they use the correct reporting mechanism.

  • For a maltreatment complaint as defined in the UCCMS where the respondent is a UCCMS participant (includes: athletes, coaches, support staff, international judges and CAS Board members who are directly involved with delivery of National Team programming) please refer to the Office of the Integrity Commissioner via the Abuse-Free-Sport complaint portal  and/or the Canadian Sport Helpline . You can access the Office of the Sport Integrity Commissionner complaint form directly through this link .
  • For all other cases, the flow chart below applies.

THE ABUSE-FREE SPORT HELPLINE

The helpline will provide you with advice, guidance and resources on how to proceed/intervene appropriately in the circumstances.

1-888-83SPORT (77678)

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