SAFE SPORT
REPORTING AND RESOLUTION FRAMEWORK
Do you want to make a confidential report about misconduct of any type, or pass along some general feedback to your Provincial organization or CAS?
First, you must select which reporting mechanism to use.
- For a maltreatment complaint as defined in the UCCMS where the respondent is a UCCMS participant (includes: athletes, coaches, support staff, international judges and CAS Board members who are directly involved with delivery of National Team programming) please refer to the Office of the Integrity Commissioner via the Abuse-Free-Sport complaint portal and/or the Canadian Sport Helpline . You can access the Office of the Sport Integrity Commissionner complaint form directly through this link .
For all other cases, please use the Make a Report mechanism below.
Clicking on the Make a Report button allows you to send information to your organization’s external, independent Triage Officer through the bilingual, third-party complaint/feedback intake process managed by Integrity Counts of West Vancouver, BC.
For more information, please check out the FAQs below about Integrity Counts and the Make a Report Process.
If you’d like to gain a more in-depth understanding about this process, we invite you to read the policies contained within the CAS Safe and Welcoming Sport Policy Suite.
If you want to talk to the CAS Independent Complaint Assessor / Triage Officer Samantha Heron directly first, she can be reached by emailing [email protected].
You can make a report to Integrity Counts by telephone if you prefer: simply dial 1 866 921-6714 anytime and an agent will assist you.
If you are ready to complete the online form, click on the button to start the report process.
MAKE A REPORT FAQs
The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Integrity Counts, which forwards the reports to an independent Triage Officer.
The button provides immediate access to a third-party and confidential service whose goal is to:
- Provide a standard reporting tool for authors to capture written information in a consistent manner
- Protect the athletes, coaches, officials, staff, and volunteers and the organization by enforcing the CAS safe and welcoming sport policy suite
- Allow the organization to identify and address problematic situations or unacceptable behaviors when they happen;
- Allow the organization to take care of an emerging problem and to be proactive in its resolution;
- Support the commitment to safe and welcoming sport and increase the confidence of the public and families.
Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 2 business days (for conduct related issues). Reports identified by the writer as general feedback are sent to the relevant organization for follow up – in most cases in 5 business days.
Reports can be filed 24/7 online or by telephone at 1 866-921-6714.
- Anonymity of the author of a report if desired
- CONFIDENTIALITY
- Information security
- Centralization of various subjects within one report mechanism
- The reporting mechanism is available 24/7 online or by telephone at 1 866-921-6714
- Communication with the author of the report through Integrity Counts is possible even if the reports are anonymous
Yes, reports can be made anonymously and the system is 100% confidential. When a report is filed, the author is invited to create a log in password to enable them to re-access their own report. Only the appropriate Triage Officer will have access to the details and will communicate through the system with the report author.
The landing page for the system is below – when you press the “Make a Report” button, this is what you will see:
Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Samantha Heron at [email protected] to discuss your situation.
You may also request a phone call conversation.
Yes, of course!
Please see resources available on the CAS website and also the Canadian Centre for Mental Health & Sport .
No, the Make a Report button is offered free of charge to those making a report of any type.
INDEPENDENT COMPLAINT ASSESSOR/ TRIAGE OFFICER
Samantha Heron
The Independent Complaint Assessor/ Triage Officer is empowered to launch appropriate investigations based on evidence or a situation reported as per the CAS Safe and Welcoming Sport Policy Suite. Your contact with the Independent Complaint Assessor/Triage Officer is confidential, subject to certain legal requirements. The independent Complaint Assessor/ Triage Officer is a certified workplace harassment investigator.
Some provincial organizations have their own Triage Officer to perform the role that Samantha Heron executes for national level issues. In those cases, reports will be directed to the provincial triage officer directly through the Integrity Counts system.
Please refer to the Canada Artistic Swimming Discipline and Complaints Policy and Procedure for specific guidance on the process of making a complaint.
Please note that as of December 31, 2022, some changes will be made to the Complaint Process below as Canada Artistic Swimming joins the Abuse-Free Sport program through the Office of the Sport Integrity Commissionner (OSIC).
Starting on January 1, 2023, complainants will need to make sure they use the correct reporting mechanism.
- For a maltreatment complaint as defined in the UCCMS where the respondent is a UCCMS participant (includes: athletes, coaches, support staff, international judges and CAS Board members who are directly involved with delivery of National Team programming) please refer to the Office of the Integrity Commissioner via the Abuse-Free-Sport complaint portal and/or the Canadian Sport Helpline . You can access the Office of the Sport Integrity Commissionner complaint form directly through this link .
- For all other cases, the flow chart below applies.
THE CANADIAN SPORTS HELPLINE
The helpline will provide you with advice, guidance and resources on how to proceed/intervene appropriately in the circumstances.
1-888-837-7678