REPORTING AND RESOLUTION FRAMEWORK2022-02-08T17:16:05-05:00

SAFE SPORT

REPORTING AND RESOLUTION FRAMEWORK

Do you want to make a confidential report about misconduct of any type, or pass along some general feedback to your Provincial organization or CAS?

Clicking on the Make a Report button allows you to send information to your organization’s external, independent Triage Officer through the bilingual, third-party complaint/feedback intake process managed by Alias, Ligne de Signalement Inc. of Montreal.

For more information, please check out the FAQs below about Alias and the Make a Report Process.

If you’d like to gain a more in-depth understanding about this process, we invite you to read the policies contained within the CAS Safe and Welcoming Sport Policy Suite.

If you want to talk to the CAS Independent Complaint Assessor / Triage Officer Lise Maclean directly first, she can be reached by emailing [email protected].

You can make a report to Alias by telephone if you prefer: simply dial 1 877-574-2331 anytime and an agent will assist you.

If you are ready to complete the online form, click on the button to start the report process.

MAKE A REPORT FAQs

What does the “Make a Report” button do?2022-01-28T14:03:57-05:00

The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Alias, which forwards the reports to an independent Triage Officer.

WHO IS ALIAS

Alias, Ligne de Signalement Inc. of Montreal is a company that:

  • Specializes in prevention, detection and investigation of wrongdoing – harassment in the workplace and conduct issues in sport;
  • Offers a modern and secure, confidential and caring communication tool;
  • Serves a diversified clientele, they connect with over 2.5 million potential users;
  • Maintains a State-of-the-Art reporting mechanism meeting international standards and professional services in the management of reports of all kinds.
What is the purpose of the button?2022-01-28T10:11:10-05:00

The button provides immediate access to a third-party and confidential service whose goal is to:

  • Provide a standard reporting tool for authors to capture written information in a consistent manner
  • Protect the athletes, coaches, officials, staff, and volunteers and the organization by enforcing the CAS safe and welcoming sport policy suite
  • Allow the organization to identify and address problematic situations or unacceptable behaviors when they happen;
  • Allow the organization to take care of an emerging problem and to be proactive in its resolution;
  • Support the commitment to safe and welcoming sport and increase the confidence of the public and families.
How does it work?2022-01-28T11:07:37-05:00

Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 2 business days (for conduct related issues).  Reports identified by the writer as general feedback are sent to the relevant organization for follow up – in most cases in 5 business days.

Reports can be filed 24/7 online or by telephone at 1 877-574-2331.

What are the benefits of an online reporting mechanism?2022-01-28T14:04:48-05:00
  • Anonymity of the author of a report if desired
  • CONFIDENTIALITY
  • Information security
  • Centralization of various subjects within one report mechanism
  • The reporting mechanism is available 24/7 online or by telephone at 1 877-574-2331
  • Communication with the author of the report through Alias is possible even if the reports are anonymous
Is my information safe and confidential?2022-01-28T11:06:36-05:00

Yes, reports can be made anonymously and the system is 100% confidential.  When a report is filed, the author is invited to create a log in password to enable them to re-access their own report.  Only the appropriate Triage Officer will have access to the details and will communicate through the system with the report author.

The landing page for the system is below – when you press the “Make a Report” button, this is what you will see:

I am not sure if I want to make an official report, is there someone independent from CAS who I can talk to about my options?2022-01-28T11:09:13-05:00

Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Lise MacLean at [email protected] to discuss your situation.

You may also request a phone call conversation.

Can I be referred to someone for mental health support during the complaint process?2022-01-28T11:01:05-05:00

Yes, of course!

Please see resources available on the CAS website and also the Canadian Centre for Mental Health & Sport .

Is there a cost to use the “Make a Report” button?2022-01-28T11:04:30-05:00

No, the Make a Report button is offered free of charge to those making a report of any type.

INDEPENDENT COMPLAINT ASSESSOR/ TRIAGE OFFICER

Lise Maclean

Lise Maclean is a National Independent Complaint assessor/ Triage Officer who counts Canada Artistic Swimming among her National Sport Organization clients. Lise fills the role of an external, third-party agent who will guide you through the complaints process outlined in the CAS Discipline and Complaints Policy and Procedure and/or explore other options. Lise is the Independent Complaint Assessor/ Triage Officer who reviews misconduct reports at the National level submitted above through the Make a Report button with ALIAS.

The Independent Complaint Assessor/ Triage Officer is empowered to launch appropriate investigations based on evidence or a situation reported as per the CAS Safe and Welcoming Sport Policy Suite.  Your contact with the Independent Complaint Assessor/Triage Officer is confidential, subject to certain legal requirements. The independent Complaint Assessor/ Triage Officer is a certified workplace harassment investigator.

Some provincial organizations have their own Triage Officer to perform the role that Lise Maclean executes for national level issues.  In those cases, reports will be directed to the provincial triage officer directly through the Alias system.  Some provincial organizations will access the national triage process.  In these cases, complaints at the provincial or club level will be directed through the Alias reporting system to a staff member of ITP Sport.  ITP Sport is an external, third-party independent triage agency engaged by CAS to investigate these provincial and club level issues.

Please refer to the Canada Artistic Swimming Discipline and Complaints Policy and Procedure for specific guidance on the process of making a complaint.

THE CANADIAN SPORTS HELPLINE

The helpline will provide you with advice, guidance and resources on how to proceed/intervene appropriately in the circumstances.

1-888-837-7678

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