Is there a cost to use the “Make a Report” button?
No, the Make a Report button is offered free of charge to those making a report of any type.
Can I be referred to someone for mental health support during the complaint process?
Yes, of course! Please see resources available on the CAS website and also the Canadian Centre for Mental Health & Sport .
I am not sure if I want to make an official report, is there someone independent from CAS who I can talk to about my options?
Yes, you can contact the independent, 3rd party Independent Complaint Assessor/ CAS Triage Officer Samantha Heron at [email protected] to discuss your situation. You may also request a phone call conversation.
Is my information safe and confidential?
Yes, reports can be made anonymously and the system is 100% confidential. When a report is filed, the author is invited to create a log in password to enable them to re-access their own report. Only the appropriate Triage Officer [...]
What are the benefits of an online reporting mechanism?
Anonymity of the author of a report if desired CONFIDENTIALITY Information security Centralization of various subjects within one report mechanism The reporting mechanism is available 24/7 online Communication with the author of the report through Integrity Counts is possible even [...]
How does it work?
Accessing the “Make a Report” button allows anyone in artistic swimming to provide confidential (and anonymous if desired) information to a third party, independent Triage Officer who will follow up with the report-writer within 2 business days (for conduct related [...]
What is the purpose of the button?
The button provides immediate access to a third-party and confidential service whose goal is to: Provide a standard reporting tool for authors to capture written information in a consistent manner Protect the athletes, coaches, officials, staff, and volunteers and the organization [...]
What does the “Make a Report” button do?
The Make a Report button takes the user to a bilingual, standardized, third party, independent feedback and complaint reporting mechanism managed by Integrity Counts, which forwards the reports to an independent Triage Officer.
Harassment & Prohibited Behaviour Policy
CAS and all of its PTSOs and Affiliated Organizations aim to provide a working and sporting environment where the dignity of the Individual is respected, free from any form of Discrimination, Harassment, and Maltreatment as defined in the Safe and Welcoming [...]
Safe & Welcoming Sport Policy Suite Overview
CAS believes that everyone in the sport has the right to enjoy the sport fully at whatever level or position they participate. Athletes, Coaches, Officials and Volunteers have the right to participate in a safe and inclusive training and competitive environment [...]